What does IT support services covers?
IT support services cover a wide range of technical support activities aimed at helping individuals and organizations with their technology-related needs. These services can include:
- Hardware and software installation, configuration, and maintenance
- Troubleshooting hardware and software issues
- Network setup and maintenance
- Data backup and recovery
- Virus and malware removal and prevention
- Email setup and configuration
- Remote support and assistance
- IT security and compliance management
- Cloud computing and virtualization support
- Mobile device management and support
IT support services can be offered both onsite and remotely, depending on the nature of the issue or request. They can also be provided on a per-incident basis or as part of a service-level agreement (SLA) with a set of predefined support services and response times.